State Government Agency Case Study

Client Profile

Large California state government agency (2,500 mobile devices) transitioning from legacy AirWatch (Workspace ONE) platform to Microsoft Intune for mobile device management.

The Challenge

Agency needed to migrate entire mobile device fleet to Intune to:

• Modernize device management and improve security posture

• Reduce vendor complexity and cost

• Ensure compliance with state security and privacy requirements

• Support both smartphones and "Talk & Text" basic phones

• Maintain service continuity for field staff across state operations

Additional complexities:

• Limited onboarding window delayed project initiation

• Migration occurred during November-December holiday period

• No direct access to AD data; relied on manually provided user information

• Technical process changes mid-project requiring rapid adaptation

• Data gaps and missing contact information requiring extensive stakeholder coordination

Our Approach

Data Integration & Tracking:

Integrated and tracked ~4,000 device records across multiple workflows (Vsmart, AirWatch, Intune)

Maintained accurate user-device relationships throughout migration lifecycle

Provided daily status updates, error reports, and compliance tracking

Communications & User Support:

Oversaw development of 14 communication templates for different scenarios and device types

Generated communication cadence for 15,701 user emails, 85 SPoC emails, and 10,613 push notifications

Averaged 10.4 communications per user to ensure engagement and support

Process Management:

Implemented daily syncs for PTO tracking, scheduling, device lists, and communications

Locked migration groups 3 days before each wave for stability

Conducted post-migration error reporting and compliance checks

Established weekly notifications to Single Points of Contact (SPoCs) for past-due users

Implemented escalation protocols to branch chiefs for unresolved devices

Results

• 2,263 devices migrated (95% completion)

• 2,215 records successfully removed from legacy AirWatch platform

• Talk & Text phones: 94.6% completed, 4.4% past due, 0.3% in progress

• Zero data security incidents during migration

• Comprehensive documentation delivered for ongoing device management

Business Impact

Successfully modernized the agency's mobile device management infrastructure, improved security posture and policy compliance, and provided scalable, repeatable process for future IT transformations—all while maintaining service for critical state operations.